When someone follows one of your hyperlinks, be it on a web page, in an email, in a social media post, or in a mobile app, that person is – perhaps without consciously thinking about it – trusting that the action they’re expecting will actually occur. If it doesn’t happen, they’ll probably feel frustrated, annoyed that their time is being wasted, and they’ll likely view your brand or business less positively than before – and you’ll need to earn back that little bit of trust [...]

 

If a visitor to your website follows a broken link and gets the dreaded HTTP 404 message, what does that say to them about your website—and your business? Arriving at that error page creates frustration for the user and can diminish trust in your brand. After all, if your company can’t keep a simple link functioning, what else could go wrong? Locating Broken Links Evidence of broken links should be easy to find in your website’s error logs, so hopefully you’ll know if 404 errors [...]

 

When someone discovers your website via a search engine, you have only a few seconds to convince them to stay as they ask themselves, “Is this what I was looking for?” This marks the beginning of their user experience on your site, so hopefully your page will seem relevant to their search. But there’s little chance that experience will ever begin if your page lacks the necessary search engine optimization (SEO) to place it among the top search results. SEO requires careful selection and implementation [...]

 

So, you’re looking at a page on your website, and you know the text is too long. How can you make the message more effective? For the purposes of this article, we’ll assume the page describes a product or service you want to promote, since that’s usually the kind of page on which you’ll need to avoid boring the reader if you want them to become a customer, but much of this article applies to almost any type of page. There are several reasons why [...]

 

You may have noticed that in the last decade or so, as the internet has become ever more pervasive in our lives, that your attention span is not what it used to be. These days, we’re surrounded by media distractions more than ever before. At one time, our major distraction was usually television or perhaps video games. Now we have a whole new online world to deal with, and it never seems to sleep. And since that world became accessible through our cellphones and other [...]

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